‘Cool Cash’ card confusion
‘A lottery scratchcard has been withdrawn from sale by Camelot – because players couldn’t understand it. [..]
To qualify for a prize, users had to scratch away a window to reveal a temperature lower than the figure displayed on each card. As the game had a winter theme, the temperature was usually below freezing.
But the concept of comparing negative numbers proved too difficult for some Camelot received dozens of complaints on the first day from players who could not understand how, for example, -5 is higher than -6. [..]
The 23-year-old, who said she had left school without a maths GCSE, said: “On one of my cards it said I had to find temperatures lower than -8. The numbers I uncovered were -6 and -7 so I thought I had won, and so did the woman in the shop. But when she scanned the card the machine said I hadn’t.
“I phoned Camelot and they fobbed me off with some story that -6 is higher – not lower – than -8 but I’m not having it. [..]’
